General Terms and Conditions of Sales
The following General Terms and Conditions of Sales apply to all services provided by the hotel establishment “Les Villas d’Arromanches”. Said conditions and terms apply to any and every booking done directly or not, by phone, on any website, for individual clients (not comprising grouped reservations). They are integrant parts of the contract. The offers and general conditions are only valid on the specific consultation date. All reservation will be fulfilled on the stay’s precise dates according to the specified general terms, which may evolve regularly. All booking implies from the client whole and unguarded adhesion to the present conditions and terms.
The rooms and services are offered and limited by available stock.
Whatever the booking method used (internet, phone, direct booking): the booking is only and exclusively confirmed after registration of the client’s name, bank card number, type, and expiration date (the card shall be valid at least until the end of the client’s stay) as well as the name written on the bank card. The aforementioned card must be allowed a pre-authorisation.
The accepted bank card are VISA and Mastercard card. The bank card is used as warranty for your booking. No withdrawal shall be ordered online except in cases here cited. The full price of of the stay shall be paid directly at the hotel.
The bank card will me immediately debited in the following cases :
- The validity of the card ends before your date of arrival.
- The arrival date is distant of more than 89 days from the booking date.
- If the reservation is an offer with immediate prepayment, uncancellable, and unmodifiable. In this event, the price debited as warranty is the full price of the offer.
The hotel Les Villas d’Arromanches reserves the right to check for preauthorisation in order to guaranty the stay. In any other case, you will pay for your stay directly at the hotel
For reservation done using any website or by phone, you will receive a confirmation email mentioning your reservation’s number. For every reservation, a number will be issued which will be necessary in order to modify or cancel your reservation.
Conditions for cancelation
Any cancelation shall be notified and confirmed in written form (fax, email, mail…) or cancelled directly on the partner website, on which the reservation was made by the buyer, so as to free the rooms for rental
- If the cancelation happens more than 30 days before planned arrival: No fee will be asked, unless the reservation was made more than 89 days before said planned arrival. In this case a fee of 15% will be retained.
- Between 5 and 30 days from planned arrival, 50% of the total price of stay will be debited on the bank card used for the booking.
- Less than 5 days before planned arrival and upon absence of the buyer from the hotel’s reception, the entirety of the price of stay will be debited.
Cancelations due to major force cases will only lead to postponement of your stay, valid 3 month.
If, upon arrival of the booking guest, no room were available at the hotel, or in event of major force, the hotel reserves the right to ensure extern lodging in the best situation available, in a hotel from the vicinity, of equal category and offering similar services. In that case, the fee resulting from the transfer will be covered by the hotel / The clients cannot be subject to any compensation whatsoever
The hotel may disengage from its duties or suspend its execution if it finds itself unable to ensure their accomplishment in case of events beyond its control or will, and in case of force majeure, particularly in case of destruction, partial or total of the hotel, labour strike, catastrophe, fire, technical issues, intern or extern, and generally in any case preventing good execution of service.
Unless otherwise specified, prices include VAT per room per night, for the chosen date. They are valid for the disclosed period and susceptible to modification at least once a year.
Stay taxes are not included in displayed prices, as they are beyond the hotel’s will and responsibilities. Any change to VAT or cost of stay tax will cause actualisation of selling prices. If any change in said taxes should occur after the sale and concern the sale’s period, a credit note or balance will be issued on the departure bill, and will have to be settled or deduced from the buyer’s bill
Prices do not include extras such as breakfast, drinks, which will be paid for on site, or services bought through the hotel.
The hotel Les Villas d’Arromanches defines force majeure cases by : Any event exterior to the involved party, unforeseeable and unpreventable which woul prevent the client, the traveller, the agency or service provider to accomplish all or part of their duties, as described in the contract.
It will notably be so in events of labour strike in transportation services, hotel personal, insurrection, riot and any prohibition decided by governmental or public authorities.
It is expressly stated that major force suspends, for the involved party, the execution of their own and mutual obligations.
Subsidy, each and every party shall bear any cost that befell them as a result of the force majeure event. As a consequence, the travellers shall alone bear the supplementary costs that may be incurred so as to allow continuation of their travel, following a major force case.
Informatics, liberty and intellectual property
By application of the law 78-17 said « Informatique et Libertés », the clients are alerted that their order results in an automated, nominative treatment. Access and rectification rights may be exerted by contacting SARL Les Villas d’Arromanches, 1 Avenue du Lt Colonel JOB, 14117 Tracy sur Mer - France.
The hotel Les Villas d’Arromanches, in the online sale process, is only held by an obligation of means. Its responsibility cannot be engaged for a prejudice resulting from the consultation of the internet, such as loss of data, intrusion, denial of service or other problems beyond its will.
All elements of the website lesvillasdarromanches.fr are, and stay the intellectual property of the hotel. No one is authorized to reproduce, copy, exploit, diffuse or use in any way, even partially, elements from the website, whether they be software, visual or sound elements.
Any link to the website is forbidden without express written consent from the hotel Les Villas d’Arromanches.
Settlement of litigations
The present Terms of sale are under French law. In any case of litigation, only the French version of the conditions and terms can be used. Competency is attributed to competent courts, Notwithstanding plurality of plaintiff or appeal to guaranty.
Rules of the hotel and its Lounge
The reception of the hotel is open from 7am to 11pm, and the rooms must be taken during these hours. They are available starting 4pm and must be freed at 11am on the day of departure. Starting 11:30pm, the hotel reserves the right to bill a supplementary night. The hotel has a free baggage facility for clients’ arrival and departure. Pets are accepted if they weigh less than 10kg. An additional fee will be charged for their admission, and the hotel must be warned beforehand. Failure to comply with this rule will incur extra fees to admit the pet into the hotel. The hotel also reserves the right to deny service to any customer who would fail to comply
Our guest must :
- Respect the tranquillity and calm in the rooms, and silence in the common areas, for other clients’ serenity, - Observe an admissible dress code, - Act with diligence
The hotel parking is at our clients’ disposal.
Breakfast will be served from 7.30 am to 9.30am.
The hotel cannot be held responsible for any loss, theft, or degradation of clients’ luggage stored in the common area, in an unlocked room or in a car in the parking lot.
Any complaint must be written and sent at the latest on delivery of the keys to the client, and a copy of said complaint will be handed to the client with the hotel’s seal.
The client is responsible of his goods and possessions and must ensure their safekeeping. The client must inform the hotel of any degradation he caused. The client is responsible for any and every damage caused through him and will commit, in case of degradation of lent property (room, common areas, and sanitary rooms) to bear all cost or reparation.
The client undertakes not to invite anyone whose behaviour is susceptible to cause harm or prejudice to the hotel, which reserves the right to intervene if necessary. The client may not bring from outside drinks or food unless authorized beforehand b the hotel’s direction. The client commit to ensure cooperation and respect of set rules by its fellow travellers and guests. The client will see to that the travellers and guests will not prevent operations, nor hinder security and safety of the hotel and its residents.
It is strictly forbidden to smoke in the establishment, including the rooms, common areas, bathrooms, lounge-bar, welcome area, breakfast room, offices…